Customer Service

CUSTOMER CARE


Aware of its customers’ expectations, DOTECO offers various services and the support of a team of highly specialised technicians.

TECHNICAL CONSULTANCY


Assist the customers in taking the right technical decision.

E-MAIL HELPDESK


Feedback within 24 working hours.
– 8 hours a day, 5 days a week at number +39 0535 31653
– Assistance with routine problems or maintenance service:
– email: helpdesk@doteco.com

AFTER-SALES SERVICE


– 8 hours a day, 5 days a week at number +39 0535 31653
– 8.30-12.30 / 14.00-18.00 (GTM+1)

SPARE PARTS SUPPLY


– Shipment within 24-48 hrs from p.o.
– 8 hours a day, 5 days a week
– Phone +39 0535 31809
– email: spareparts@doteco.com

TECHNICAL INTERVENTIONS


– Emergencies: within 24-48 hours wherever you are
– Startup
– Maintenance
– Repairs

REMOTE ASSISTANCE


Available for all the new-generation systems

TRAINING


Training of the customer’s staff: use and maintenance of our products

REPAIRS


When it is better to repair rather than replace

LABORATORY TEST


At the disposal of the customer to test technical solutions or material properties

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