Customer Service

 

A2I

A2I
ZA du parc - rue de l'ondaine
42490 FRAISSES
France

Mr. Michelle Celle

Tel +33. 04 77 51 53 26
Fax +33. 09 70 32 04 62

E-mail: a2i@a2iservice.com

CBC Co Ltd

CBC Co Ltd
Unit 2101, 21/F., Tower 6,
China Hong Kong City,
33 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

Mr. Qiudong Cyrus

Tel +852.28871326
Fax +852.28872457
Mobile +86 13910075338

E-mail: qiudong@bjcbc.com.cn

DOTECO Inc

DOTECO Inc
2450 Abutment Road, Suite 7
Dalton, GA 30721

Mr Germano Ferrarini

Phone +1.706.529.8787
Fax +1.706.529.1898

E-mail: doteco@doteco.com
Web: www.doteco.com

DOTECO Ltda

DOTECO Ltda
Rua Isonzo,643
Ipiranga 04249-000
São Paulo
SP BRAZIL

Phone +55 11 2948 1454
Fax +55 11 2351 5520

E-mail: doteco@doteco.com.br
Web: www.doteco.com

DOTECO SpA

DOTECO SpA
Tainan City, Taiwan

Mr. Brian Chen

Tel: 886-982-863201

E-mail: brian.chen@doteco.com
Web:www.doteco.com

EUROTECSA, S.A. de C.V.

EUROTECSA, S.A. de C.V.
Alica 5 Col. Lomas de Chapultepec
Miguel Hidalgo C.P. 11000
Mexico D.F.

Mr. L.A.E. Enrique Figueroa
Srita. Rocío García


Tel +55.5282.5554
Mobile +55.44.55.22721456

E-mail:  efigueroa@eurotecsa.com
E-mail 2: rgarcia@eurotecsa.com

HEM TECHSYS PRIVATE LTD

HEM TECHSYS PRIVATE LTD
303, Helix, Sayajigunj,
Vadodara – 390005

Mr. Pratik Bankar - Director

Tel +91.265.2363202
Mobile +91.9327726270

E-mail: pratik@hemtech.in
Web: www.hemtech.in
 

SIMA S.A. LATINOAMERICA

SIMA S.A. LATINOAMERICA
P.O.Box 220-4300 Palmares-Costa Rica
La Granja de Palmares – Alajuela,
Costa Rica

Ing. Jorge A. Badilla

Tel +50.6.24534004
Tel +50.6.24535029
Fax +50.6.24533869
Mobile +50.6.83804306

E-Mail: jabhsl@racsa.co.cr
E-Mail 2: jbadilla@sima.cr
 

Ultra Engineer Service

Ultra Engineer Service
No. 28, Jalan Mutiara 1/1,
Taman Mutiara 3E
09700 Sg. Kob,
Kedah
Malaysia

Mr. Uthaya Surian

Tel +60 (4) 4059452

E-mail: uthaya888@yahoo.com

UNISEMA - Unidalque Servicio Y Mantenimiento S.L.

UNISEMA - Unidalque Servicio Y Mantenimiento S.L.
Pol. Ind. Ua9 – c/de la Vinya nave n° 1
43812 Rodonya
Tarragona
Spain

Mr. Carlos Collado Ribe

Tel +34.977.628720
Fax +34.977.628721

E-mail: unisema@unisema.e.telefonica.net

help_desk_doteco_icona

CUSTOMER CARE


Aware of its customers’ expectations, DOTECO offers various services and the support of a team of highly specialised technicians.

TECHNICAL CONSULTANCY


Assist the customers in taking the right technical decision.

E-MAIL HELPDESK


Feedback within 24 working hours.
– 8 hours a day, 5 days a week at number +39 0535 31653
– Assistance with routine problems or maintenance service:
– email: doteco.service@doteco.com

AFTER-SALES SERVICE


– 8 hours a day, 5 days a week at number +39 0535 31653
– 8.30-12.30 / 14.00-18.00 (GTM+1)

SPARE PARTS SUPPLY


– Shipment within 24-48 hrs from p.o.
– 8 hours a day, 5 days a week
– Phone +39 0535 31809
– email: doteco.spare@doteco.com

TECHNICAL INTERVENTIONS


– Emergencies: within 24-48 hours wherever you are
– Startup
– Maintenance
– Repairs

REMOTE ASSISTANCE


Available for all the new-generation systems

TRAINING


Training of the customer’s staff: use and maintenance of our products

REPAIRS


When it is better to repair rather than replace

LABORATORY TEST


At the disposal of the customer to test technical solutions or material properties

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