| Title | Address | Description |
|---|---|---|
| DOTECO INC | 2450 Abutment Road, Suite 7 Dalton, GA 3072 | DOTECO INC |
| PIOVAN BRAZIL | São Paulo SP BRAZIL | PIOVAN DO BRASIL Ind. e Com. Ltda. |
| DOTECO INDIA | Ahmedabad India | DOTECO INDIA 120/ff, Karma Estate, Nr. Trikampura Patia Vatva G.I.D.C., Phase-III Ahmedabad, Gujarat 382445 India E-mail kirtan.patel@doteco.com Web www.doteco.com |
| DOTECO ASIA SERVICE | Tainan City, Taiwan | DOTECO TAIWAN Mob +886 982 863 201 Mob. China +86 132 8520 8571 E-mail brian.chen@doteco.com Web www.doteco.com |
| UNISEMA - UNIDALQUE SERVICIO Y MANTENIMIENTO S.L. | Pol. Ind. Ua9 – c/de la Vinya nave n° 1 43812 Rodonya Tarragona Spain | UNISEMA - UNIDALQUE SERVICIO Y MANTENIMIENTO S.L. Pol. Ind. La Masia - Cami de les Cabories, Nave 5 08798 Sant Cugat Sesgarrigues, Barcelona Spain MR. CARLOS COLLADO RIBE Tel +34 938992914 Fax +34 938970199 E-mail unisema@unisema.net Web www.unisema.net |
| DOTECO SPA | VIA ENRICO MATTEI 30, 41037, SAN MARTINO SPINO (MO) | DOTECO S.P.A. ITALY Web www.doteco.com |
| SIMA S.A. | P.O.Box 220-4300 Palmares-Costa Rica La Granja de Palmares – Alajuela, Costa Rica | SIMA S.A. LATINOAMERICA ING. LUIS BOGANTES Tel +50 6 2453 4004/3516 E-Mail: lbogantes@sima.cr |
| BILGE OTOMASYON SISTEMLERI | GÖKTÜRK MAH. 150099 CAD. NO: 25 E SEHITKAMIL/ GAZIANTEP | Bilge Otomasyon Sistemleri GÖKTÜRK MAH. 150099 CAD. NO: 25 E SEHITKAMIL/ Turkey Tel +90 342 2310007 E-mail service@bilgeotomasyon.com.tr
|
| EUROTECSA | MEXICO | EUROTECSA, S.A. DE C.V. Tel +55 5282 5554 |
Customer Service
CUSTOMER CARE
Aware of its customers’ expectations, DOTECO offers various services and the support of a team of highly specialised technicians.
TECHNICAL CONSULTANCY
Assist the customers in taking the right technical decision.
E-MAIL HELPDESK
Feedback within 24 working hours.
– 8 hours a day, 5 days a week at number +39 0535 31653
– Assistance with routine problems or maintenance service:
– email: service@doteco.com
AFTER-SALES SERVICE
– 8 hours a day, 5 days a week at number +39 0535 31653
– 8.30-12.30 / 14.00-18.00 (GTM+1)
SPARE PARTS SUPPLY
– Shipment within 24-48 hrs from p.o.
– 8 hours a day, 5 days a week
– Phone +39 0535 31809
– email: spare@doteco.com
TECHNICAL INTERVENTIONS
– Emergencies: within 24-48 hours wherever you are
– Startup
– Maintenance
– Repairs
REMOTE ASSISTANCE
Available for all the new-generation systems
TRAINING
Training of the customer’s staff: use and maintenance of our products
REPAIRS
When it is better to repair rather than replace
LABORATORY TEST
At the disposal of the customer to test technical solutions or material properties
